Plenary II
Plenary II: Strategies and Best Practices in Virtual Facilitation

Moderator: Ann Romer, MS
Manager of the Practice Transformation team. She directs practice coaching integration into the portfolio of transformation projects at OCHIN, both research and quality improvement, supporting health centers across 47 states and leading development of technical assistance activities to address care delivery transformation, clinical complexity and clinician impact.

Panelists:

• Meg Bowen, BA is a Practice Coach at OCHIN with 30+ years of health care experience, including direct patient care in inpatient and ambulatory settings, quality improvement, and practice transformation and innovation in primary care. Meg’s focus areas include PCMH, SDH, rural and frontier health care delivery and creating inclusive environments where organizations can thrive.
• Dr. Katherine M. Dollar is the Associate Director of the Education and Implementation Core at the VA Center for Integrated Healthcare and the Co-Lead for the VA Behavioral Health Quality Enhancement Research Initiative Implementation Core. Her background and clinical expertise is in the implementation of integrated care. She has co-authored the VA Implementation Facilitation Training manual and co-lead multiple facilitation trainings.
• Oyinkansola Ogunrinde, MHSA is a Senior Practice Coach at OCHIN with 14 years of experience working with primary and specialty care providers in both ambulatory and in-patient care setting, providing healthcare leadership and management services in the areas of clinical operations, quality and process improvement, and project facilitation and management.
• Shannon Peaden, MBA serves as a member of the Eastern AHEC Practice Support team.  Shannon has 20 years of healthcare experience including work in acute, subacute, and ambulatory levels of care.
• Molly Volk, MHS is a Practice Coach at OCHIN and comes with experience in the coordination and evaluation of state-wide healthcare transformation activities and currently supports a range of care transformation projects, including chronic disease management, BH/SUD, and social isolation in seniors. She is an NCQA Patient-Centered Medical Home Certified Content Expert.

Description: This plenary panel discussion will highlight how virtual facilitation (VF) differs from in-person practice facilitation, detailing the technology and methods used as well as the cost/benefit of VF. Panelists will provide a summary of their approach to VF and best practice tips, followed by audience Q&A to elicit participant experience and needs related to leveraging technology to bridge the virtual space. We will also touch on preparing for VF vs. in-person engagement, changing how VF is done in response to the COVID-19 pandemic, challenges in moving from in-person to VF, how to address these challenges, and the main benefits of VF.

Poster Presentation
Click here to visit the virtual poster hall.

Oral Presentations/Workshops

Coming Soon!

POSTER AWARD WINNERS
Congratulations to the 2021 Poster Award Winners!

Pivoting to Virtual Practice Facilitation
Benjamin Webel, BA, John Fune, Alison Huffstetler, MD, Michelle Rockwell, RD, Alex Krist, MD, MPH., Roy Sabo, PhD

Strategic Illustrator:
Kriss Wittmann is a strategic illustrator who captures presentations in a visual language. She creates these pictures real time while listening to the key messages. All the artwork is created on an iPad and shared with the audience, as it is being created. These visual notes can enhance your experience as a participant, knowing there is a “visual cheat sheet” of the presentation you just heard. We've attached both days' visual notes here. For best printed results please print your "visual cheat sheet" on 11x17 paper.
Click here to view the notes for day 1 and day 2.

Funding for this conference was made possible in part by grant 1R13HS027287-01 from the Agency for Healthcare Research and Quality (AHRQ). The views expressed in written conference materials or publications and by speakers and moderators do not necessarily reflect the official policies of the Department of Health and Human Services; nor does mention of trade names, commercial practices, or organizations imply endorsement by the U.S. Government.