SRFP082: Providers Perceptions of Barriers and Facilitators to Caring for Patients and Self during the COVID-19 Pandemic

Katherine O'Hare, MSW; Whitney Schwalm, BA; Hazel Tapp, PhD, PhD; Imani Abrahamsen, BS; Crystal Johnson, BA; Samip Patel, BS; Jonisha Brown, MD, Brown; Rebecca Beesley, MD, MPH; Michael Steinbacher

Abstract

Context: In a second round of data collection, medical students compare the lived experience of those providing care approximately 15 months into the COVID-19 pandemic with opinions gleaned at the emergence of SARS-CoV-2. As COVID-19 waxes and wanes, healthcare workers face exposure to the virus, secondary trauma and added stressors, affecting their overall wellbeing and ability to remain present when caring for patients. Objective: To illuminate barriers and facilitators to caring for patients and self during the COVID-19 pandemic. Study Design: Key Informant Interviews. Setting: Not-for-profit, vertically integrated healthcare system with an established clinical education program. Population studied: 12 frontline healthcare workers (1 Internal Medicine hospitalist, 10 Family Medicine physicians, 1 Clinical Social Worker; 58% female, 58% White, 17% Asian, 25% Black). Intervention/Instrument: Qualitative accounts collected with an interview guide based on the Socioecological Framework domains (Individual, Interpersonal, Organization, Community, Public policy) and analyzed using the RADaR technique. Outcome Measures: Evaluate provider perceptions of practicing during COVID-19. Results: Individual: Initial fear for personal health transformed into confidence in PPE and other safety measures. Interpersonal: Providers feel responsible to care for patients and one another despite personal risk. COVID-19 strengthened team dynamics and the provider patient relationship. Telehealth is increasingly integrated in patient care, with some limitations. Organization: hospital system enacted change punctually, successfully circulated rapidly evolving information, and intentionally supported mental health. Community: Access to PPE, housing, isolation, food, literacy and reliable phone and internet services are key social determinants to address when serving vulnerable populations during a pandemic. Public policy: local level response made evidence-informed decisions and implemented changes quickly. State response fostered collaboration but was limited by other government leaders’ conflicting viewpoints. Besides a successful vaccine development and distribution strategy, the national response showed uncoordinated leadership, undervalued medical experts, and implemented divisive policies. Conclusions: The socioecological framework is effective for articulating multifaceted perspectives on the interplay between person, occupation, and environment in the COVID-19 pandemic.
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Jack Westfall
jwestfall@aafp.org 11/21/2021

Terrific project. Great poster and abstract. Thanks for sharing at NAPCRG

Diane Harper
harperdi@med.umich.edu 11/22/2021

Present your results in Phoenix next year! Thank you for sharing your work with NAPCRG!

Lauren Oshman
laoshman@med.umich.edu 11/22/2021

I appreciated your mention of your theoretical model and qualitative techniques. Very nice poster.

William R. Phillips
wphllps@uw.edu 11/23/2021

Attractive and elegant poster are complex study that address is an important and timely set of questions. Beautiful work. All the graphics, "interpretations seem to rest on a very small number of individuals at this point to the study. Also, I wonder about your sampling strategy. The people on the job that were available to be interviewed exclude those that quit, were fired, or died during these Covid challenges. How can we be sure you are getting out the full range of important attitudes and experiences from the full range of healthcare workers? Hope you continue on this important line of inquiry. Thanks for sharing your work here at NAPCRG. - Bill Phillips

Andy Pasternak
avpiv711@sbcglobal.net 11/28/2021

Great way to approach this topic. I'll be interested to hear your findings

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