SRFP109: Understanding communication practices around treatment options of healthcare providers through using educational role-play

Sarah Aboushawareb, BPharm, MSc, PhD student; Gillian Bartlett-Esquilant, PhD; Peter Nugus, PhD, BA, MA, MEd; Amalia Issa, PhD, MPH; Tracie Barnett, PhD

Abstract

Context: Shared decision-making (SDM) is “an approach where clinicians and patients share the best available evidence when faced with the task making decisions, and where patients are supposed to consider options, to achieve informed preferences” as defined by the journal Canadian Family Physician and is gaining more research attention. Some studies show that SDM increases the patient’s knowledge, reduces regrets about the decisions made and increases satisfaction about the consultation for the patient and the physician. A shift towards a SDM approach in the clinic is being advocated for and is even regarded as “an ethical imperative”. The adoption of SDM starts with medical education where serious games, which are games developed with a pedagogical purpose, were shown to allow learners to gain new skills, e.g., decision-making, in a safe and interactive environment. Objective: This study uses a serious game that is a role-play game (RPG) as an educational instrument to help the participating healthcare providers and trainees learn more about the communication practices including those around SDM through reflective practice. This RPG will allow the participants to “learn by doing” as they take on different roles of the main stakeholders of the clinical decision (clinician, family member, and patient) and “reflect-in-action” during individual decision-making stage and then “reflect-on-action” during the group decision making and group feedback stages of the RPG. Study Design: Qualitative descriptive. Setting: RPG sessions conducted through Zoom. Population Studied: Four RPG sessions with total of 19 participants who are healthcare professionals and trainees. All sessions were recorded and transcribed verbatim. Outcome Measures: Characteristics of the decision moments will be described using an adapted coding instrument for communication around SDM. Framework analysis will be used to describe and understand the facilitators and barriers to behaviors common to SDM using a priori codes:1) exchanging feelings, beliefs, and values;2) exchanging information about the disease, the diagnosis, and the treatment;3) reaching consensus. In addition, both content and framework analyses will be used to understand the collaborative reflective practice of each participant. Contribution: RPG will be used with healthcare professionals and trainees for the pedagogical purpose of teaching SDM drawing on reflective action educational theory.
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Jack Westfall
jwestfall@aafp.org 11/21/2021

Terrific project. Great poster and abstract. Thanks for sharing at NAPCRG

Sarah Aboushawareb
sarah.aboushawareb@mail.mcgill.ca 11/22/2021

Thank you very much for your feedback, Jack!

Jackie Bartlett
jackie.bartlett70@gmail.com 11/21/2021

Sarah you have done a great job here of describing a way of getting the patient's voice heard. A very worthwhile project.

Sarah Aboushawareb
sarah.aboushawareb@mail.mcgill.ca 11/22/2021

Thanks a lot, Jackie. I appreciate your feedback!

Amalia Issa
amalia.issa2@mcgill.ca 11/22/2021

Well done Sarah! Nicely presented. 

Sarah Aboushawareb
sarah.aboushawareb@mail.mcgill.ca 11/22/2021

Thanks a lot, Amalia! I appreciate it.

Lauren Oshman
laoshman@med.umich.edu 11/22/2021

I look forward to seeing your results. I am curious how you selected the role play game amongst other possible implementation interventions to improve SDM.

Sarah Aboushawareb
sarah.aboushawareb@mail.mcgill.ca 11/22/2021

Thank you, Lauren. I chose RPG in particular because of what has been shown in the literature on "learning-by-doing" and how it is one of the most efficient approaches for teaching and learning communication skills, one of which is SDM. There is also a merit to having participants assume different roles than who they are in real life and then asking them to make decisions within those roles (e.g. a physician asked to play the role of a patient who is a child). This provides the participants with the opportunity for "reflecting-in-action" and "reflecting-on-action", which draws on Schon's theory of reflective practice, within those assumed roles and this is the premise in this study to be deriving the learning process. I hope this answers your questions and I would certainly love to discuss this further. Thank you!

Diane Harper
harperdi@med.umich.edu 11/22/2021

Present your results in Phoenix next year! Thank you for sharing your work with NAPCRG!

Sarah Aboushawareb
sarah.aboushawareb@mail.mcgill.ca 11/22/2021

I look forward to that. Thank you very much, Diane!

William R. Phillips
wphllps@uw.edu 11/23/2021

Thanks for your attractive and effective poster on this great study. Communication in general, and SDM in particular, are deep in the heart of Family Medicine. We have used RPG for years in clinician-patient communication training. I like this application to SDM practice. I wonder what is the best way to engage patient in this approach? Hope you continue on this important line of inquiry. Thanks for sharing your work here right NAPCRG. – Bill Phillips

Andy Pasternak
avpiv711@sbcglobal.net 11/28/2021

Great topic- can't wait to see your findings

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