RATIONALE: The Opportunity. Suppose that you want to show professional colleagues or an enlightened payer partner how your primary practice is performing. Could you go to your website and produce information based on you patients’ responses to describe your performance: your service quality, their health confidence, their use of costly or unnecessary care? This workshop will build on decades of research and testing to determine what matters to patients and how to customize Standardized Assessment and Information Networking Technologies (SAINTS) to turn your practice into a learning healthcare system. Background: During the past three decades SAINTS have been developed and tested to rectify the significant mismatch observed between what matters to patients and what clinicians know. Evidence supports SAINT effectiveness when it has a simple design that an information and communication network with their clinicians. This service orientation requires that an effective SAINT deliver easily interpretable patient reports that immediately guide provider actions. At the same time a SAINT will assess whether the services from the practice are addressing the patients’ most important concerns. SAINTS are free and easy to implement and customize.
AUDIENCE PARTICIPATION: 50% of the session will have “hand’s on” activities and interactive Q&A: for example, members of the audience will participate as both clinicians and patients in using a SAINT.
CONTENT TO BE PRESENTED: 1. LH: Clinician Perspective – Using A SAINT 2. JW: History Of Saints 3. JW&LH -- Q And A: Why A SAINT At The Center Of Your Service Is Not A Religious Pun 4. Activity: Register, Customize and Test Your SAINT 5. LH: Learning From A SAINT—How A Full-Time PCP Like Me Can Investigate And Share My Results 6. JW: Population Management With A SAINT – What 10,000 Diabetic Patients Can Tell Us 7. Activity: Stratifying A Population Using Patient-Reported What Matters Index And Responding To Its Needs 8. Dutch Family Physicians: Related Experience and Commentary 9. JW&LH: Q&A and Summary
METHOD OF EVALUATION: Anonymous standard survey about understanding of content and value before each Q&A session so that subsequent discussion and Q&A meets the addresses the audience’s needs.
PREREQUISITE KNOWLEDGE No prerequisite knowledge is needed.