Day 2: Friday August 6, 2021

9:00 – 9:15am

Welcome, Thank You Sponsors, and Ice Breaker

Hosts:

• Co-Chairs: Zsolt Nagykaldi, PhD  & Melinda Davis, PhD

9:15 – 10:15am

Plenary II: Strategies and Best Practices in Virtual Facilitation

Moderator:

• Ann Romer, MS is the Manager of the Practice Transformation team. She directs practice coaching integration into the portfolio of transformation projects at OCHIN, both research and quality improvement, supporting  health centers across 47 states and leading development of technical assistance activities to address care delivery transformation, clinical complexity and clinician impact.

Panelists:  

• Meg Bowen, BA is a Practice Coach at OCHIN with 30+ years of health care experience, including direct patient care in inpatient and ambulatory settings, quality improvement, and practice transformation and innovation in primary care. Meg’s focus areas include PCMH, SDH, rural and frontier health care delivery and creating inclusive environments where organizations can thrive.
• Dr. Katherine M. Dollar is the Associate Director of the Education and Implementation Core at the VA Center for Integrated Healthcare and the Co-Lead for the VA Behavioral Health Quality Enhancement Research Initiative Implementation Core. Her background and clinical expertise is in the implementation of integrated care. She has co-authored the VA Implementation Facilitation Training manual and co-lead multiple facilitation trainings.
• Oyinkansola Ogunrinde, MHSA is a Senior Practice Coach at OCHIN with 14 years of experience working with primary and specialty care providers in both ambulatory and in-patient care setting, providing healthcare leadership and management services in the areas of clinical operations, quality and process improvement, and project facilitation and management.
• Shannon Peaden, MBA serves as a member of the Eastern AHEC Practice Support team.  Shannon has 20 years of healthcare experience including work in acute, subacute, and ambulatory levels of care.
• Molly Volk, MHS is a Practice Coach at OCHIN and comes with experience in the coordination and evaluation of state-wide healthcare transformation activities and currently supports a range of care transformation projects, including chronic disease management, BH/SUD, and social isolation in seniors. She is an NCQA Patient-Centered Medical Home Certified Content Expert.

Description: This plenary panel discussion will highlight how virtual facilitation (VF) differs from in-person practice facilitation, detailing the technology and methods used as well as the cost/benefit of VF. Panelists will provide a summary of their approach to VF and best practice tips, followed by audience Q&A to elicit participant experience and needs related to leveraging technology to bridge the virtual space. We will also touch on preparing for VF vs. in-person engagement, changing how VF is done in response to the COVID-19 pandemic, challenges in moving from in-person to VF, how to address these challenges, and the main benefits of VF.

10:15 – 10:50am

Session 4: Virtual Hang Outs/Match-Making Around Resources and Skills

Hosts:

• Bob McNellis, MPH, PA, Senior Advisor for Primary Care National Center for Excellence in Primary Care Research, Agency for Healthcare Research & Quality (AHRQ)
• Aashka Bhatt, MSc, BSc. (Hons.), SPOR Network - Diabetes Action Canada/Action Diabète Canada; University of Toronto Practice-Based Research Network

Description: Over the past year, practice facilitators and program teams have been called to innovate in response to pandemics, system changes, and health inequities. This session is designed to facilitate relationship development and resource sharing across conference attendees. Participants will have a chance to “drop in” to small groups to discuss emergent challenges in the practice of practice facilitation. Topics may include: professional development resources and needs; strategies for coping and reducing burnout in facilitators, clinicians, and practices; lessons learned/tools for integrating equity work into practice facilitation; and much more. Join to share and learn, and leave with a new set of supportive colleagues and friends.

10:50 - 11:00am

Break

11:00 – 11:30am

Concurrent Sessions

Workshop: How to Use Reflective Writing as a Tool to Support Facilitator Wellbeing

Presenter:

• Tanya T. Olmos-Ochoa, PhD, MPH from the HSR&D Center for the Study of Healthcare Innovation, Implementation and Policy (CSHIIP),  VA Greater Los Angeles Healthcare System

Description: Explore the use of reflective writing as a tool to support facilitator effectiveness and wellbeing; hands-on practice using reflective writing using a templated reflection form; and learn practical applications for reflective writing.

Session 5: Critical Junctures, Identifying Inflection Points and Practice Facilitator Efforts to Keep Clinics Engaged

Presenter:

• Lauren S. Penney, PhD, Research Health Scientist, South Texas Veterans Health Care System; and Assistant Professor/Research, University of Texas Health San Antonio

Description: This presentation will describe how the concept of “critical junctures” was retrospectively used in two U.S. Veterans Health Administration studies to gain a nuanced understanding of the role of practice facilitators in site implementation efforts; and explore the potential for more pragmatic, prospective applications of the concept.

11:30 - 11:35am

Break

11:35 – 12:05pm

Session 6: Electronic Practice Record: Notes, Data, and Documents for Facilitating Quality Improvement and Research

Presenters:

• Oklahoma Primary Healthcare Improvement Cooperative (OPHIC): Juell Homco, PhD; Christi Madden, MPA; Chuck Tryon, MSKM; Cheryl Crichley, MLT (ASCP); Crystal Turner, MPH; Cara Vaught, MPH; Carol Kuplicki, MPH; Zsolt Nagykaldi, PhD & Daniel Duffy, MD

Description: This presentation will describe the value of an electronic practice record for documenting and coding practice facilitation. It will also explore quantitative and qualitative data elements in an electronic practice record to track research administrative data, program progress, and practice intervention details. The session will help understand the benefits and barriers to designing, building, and implementing a scalable and sustainable electronic record for practice improvement programs.

11:35 – 12:05pm

Session 7: Goal-Oriented Practice Facilitation

Presenters:

• James W. Mold, MD, MPH is a Professor Emeritus in the University of Oklahoma Health Sciences Center Department of Family and Preventive Medicine.
• Lyndee Knox, PhD, Executive Director, LA Net Community Health Resource Network, Los Angeles, CA

Description: This session will discuss the concept of goal-oriented practice facilitation and will provide data from a primary care QI initiative to improve opioid prescribing practices called Do No Harm. It will also discuss how goal-oriented facilitation principles are being incorporated into the next iteration of AHRQ’s practice facilitation curriculum.

12:05 - 12:10pm

Break

12:10 – 1:00pm

Session 8: Looking Back and Looking Ahead to the Future -- Conference Reflections, Resources, and Learning Community: Supports Needed to Grow Practice Facilitation

Hosts:

• Co-Chairs: Zsolt Nagykaldi, PhD  & Melinda Davis, PhD

 

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Funding for this conference was made possible in part by grant 1R13HS027287-01 from the Agency for Healthcare Research and Quality (AHRQ). The views expressed in written conference materials or publications and by speakers and moderators do not necessarily reflect the official policies of the Department of Health and Human Services; nor does mention of trade names, commercial practices, or organizations imply endorsement by the U.S. Government.